Managing the expectations of clients of wealth managers

Clients know it all, and want instant satisfaction. 

With the Web putting information at everyone’s fingertips in an instant, advisers face a lot of know-it-all clients. Many clients feel their Internet research makes them more knowledgeable than the advisors are.

Many clients also want instant gratification. Jacoline Loewen says, “We need to recognize this phenomenon and try to set realistic expectations for our clients…regarding the process, timing, potential complications, fees and likely results.”

Jacoline Loewen
LinkedIn profile for Jacoline Loewen

The sale of a business brings wealth and other unspoken isues

A business sale creates wealth, and unease. 

When a business owner cashes in and sells an enterprise, it often brings some confusion–even unhappiness–along with new wealth. This may seem to be similar to that internet meme - First World Problems. Think about it. People hear you are suddenly wealthy and that you should invest in your neice's startup.

To be of help in that situation, advisers may need to step outside their own comfort zone and discuss non-financial issues with clients. Advisors can help their client to focus on a new set of goals.

Jacoline Loewen is a Director with UBS Bank and writes about M&A, private equity and wealth management for business owners and entrepreneurs. You can follow her on Twitter @jacolineloewen or contact her at jacoline.loewen at ubs.com

The benefits of tax-loss and investing

Benefits of tax-loss harvesting are inflated. 

Some so-called robo-advisers may be overstating the benefits of tax-loss harvesting. Some of the claims we’ve seen are unrealistic given our more than a decade of experience managing tax loss harvesting portfolios and results we’ve seen from competitors we respect. 

The claims made by online advisors arguably represent the triumph of favorably simulated back-tested results over actual experience.

Wealthy families and their trusts

Trusts that use multiple advisers. 
Traditionally, the directed trust model called for electing a trustee and an investment adviser. Now, the wealthiest families are slicing and dicing trustee duties into many different functions. 
Directed trusts are showing up with as many as eight different roles, including a “special assets advisor,” a “distribution advisor” and a “trust protector.”

More Women reaching the Billionnaires List

There is a strong showing of women making it to the Billionaires' List, and not all through the old fashioned way of death of a spouse or divorce.
Forbes has the list and tech is the foundation of the wealth of oly two of the women. I thought there would be more. Here it is:

Women make up 10% of global super-rich and 172 women, 25% more than in 2013, are in renowned club of billionaires.

 From the Facebook executive who told women to "lean in" to get ahead at work, to a Nigerian oil tycoon and a British online gambling entrepreneur, a record number of women have entered the global club of billionaires.

A total of 172 women, up 25% on 2013, have made Forbes' 28th annual billionaires' list. Women now make up 10% of the global super-rich.

Facebook chief operating officer Sheryl Sandberg, with a personal fortune worth more than $1bn (£600m), becomes one of the highest-profile new entrants to the Forbes list, joining Meg Whitman of Hewlett-Packard as the only other female tech billionaire.

According to Forbes, a record number of 42 women broke into the list for the first time, although only 32 female billionaires (1.9% of the total) built their own fortune, rather than inheriting it from a parent or husband.

The world's richest woman is Christy Walton, who shares a $36.7bn chunk of the Walmart fortune, edging out one of L'Oréal's principal shareholders, Liliane Bettencourt.

One of the top UK entrants is Denise Coates, the British online gambling queen who, along with her brother, owns Bet365. Coates was at school when she started working as a cashier in her father's betting shops and has amassed $1.6bn in personal wealth.

Fiercely private, she has escaped almost all press attention in the UK despite Bet365 taking almost £20bn in bets and making £150m in profits in the year to March 2013.

In a rare interview two years ago, Coates told the Guardian how she has, on occasion, had to correct some people who had assumed that her father, a well-known businessman, ran the company. Her business, which employs 2,500 workers, mostly in Stoke-on-Trent, made a £150m profit last year, even after swallowing £31m of losses from Bet365's controlling interest in Stoke City football club

Coates, who owns half the business, received pay and bonuses of £5.4m, as well as her share of £15m in dividends. Even after these payouts the company had a further £430m in cash reserves on the balance sheet. In the past five years, Bet365 has paid out dividends totalling £130m.

A total of nine women feature in the top 85.


Jacoline Loewen
https://www.linkedin.com/in/jacolineloewen