What makes one conference centre company’s service so much better than the others? The human element.
But when most venues say they train their staff, what can make the crucial difference?
Ricky Bhang of The National Club says, “My pet peeve is when someone says no.” Ricky trains the staff at this exclusive Bay Street club to never let the word “No” be heard by a client. If a club member makes a request that the staff member believes to be impossible, they are trained to start the conversation with, “Let me find out and get right back to you.”
As Ricky says, “If you are paying and someone says no, that is going to reduce the experience. Even if it’s just a little, it’s still not the best.” This week, listen to how you speak to clients. How about a week where we all take a little training from Ricky Bhang and say, “Yes.”
As Ricky says, “If you are paying and someone says no, that is going to reduce the experience. Even if it’s just a little, it’s still not the best.” This week, listen to how you speak to clients. How about a week where we all take a little training from Ricky Bhang and say, “Yes.”
2 comments:
Good morning, I recently attended a presentation (Granite Club) by Jacoline and would like to know if I could have a copy of the Power Point presentation as I found it most interesting and informative and would like to review again.
Many thanks for you help
Sincerely
David Harris
Thank you for your very kind email, we do appreciate all feedback.
I especially like your blog posting.
Once again thanks for your thoughts and I will pass them along to team that looked after your event.
Best regards,
Bill Morari
General Manager
The National Club
Post a Comment