Jacoline Loewen: Number one leadership trait for a family business owner is Humilty

December 2, 2010

Number one leadership trait for a family business owner is Humilty

When I first heard a CEO say that the most important leadership trait was humilty, I was confused. At the time, I was working with Deloitte and starry eyed about CEOs but have since realized the truth of that definition.
The top family owned business in Ireland is a supermarket, Superquinn. Here is a family business owner who has stayed at the top where so many companies want to be, and surprise, he says his leadership trick is humilty. No Harvard MBA required for that.
Feargal Quinn says, "customer-service innovation and public service demand the same defining trait: humility."
Quinn likes to remind business leaders that they should make only five assumptions, which he calls his five lessons in humility:

My customers know more than I do.
My employees know more than I do.
Neither my employees nor I can be creative all of the time.
What I knew yesterday is not enough for today.
I'm not responding fast enough for my customer.

jamesdavis said...: Thanks for sharingfamily business leadership; September 20, 2013 at 2:57 PM

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Twitter @JacolineLoewen

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Invited as expert on BNN The Pitch, CBC, Dragons' Den and published by National Post, Globe & Mail, Leadership, Business Entrepreneurs, The Journal, Women's Post, as well as author of three books.

Money Magnet by J. Loewen - Book Review

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Other books by J B Loewen:
The Power of Strategy
Business e-Volution

See Jacoline Loewen on BNN TV Show The Pitch

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Rick Spence, National Post, review

"A lot of business people still have trouble with the concept of strategic planning. They wonder who should do it, and what it's for. I just encountered a great explanation of strategy. It comes from a book, The Power of Strategy by Jacoline Loewen.

"I think that strategy is very similar to the search for the Holy Grail. Renowned knights traveled great distances and overcame severe hardship in the struggle to find this sacred relic, the chalice used by Jesus at the Last Supper. Finally, Sir Galahad was the one who discovered that the Holy Grail is, in fact, within us. There is no right or wrong answer -- it is the journey that provides the learning, not the Holy Grail itself.

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You can read a much longer excerpt from Loewen's book at

post by Rick Spence, Canadian Entrepreneur

Wealth Management

December 2, 2010

Number one leadership trait for a family business owner is Humilty

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