Wealth Management

Voted #6 on Top 100 Family Business influencer on Wealth, Legacy, Finance and Investments: Jacoline Loewen My Amazon Authors' page Twitter:@ jacolineloewen Linkedin: Jacoline Loewen Profile

August 7, 2008

Don’t only hire the top students

In a recent article, MacLean’s magazine threw a stone in the waters of education with a story about C students who grow up to become captains of industry (or Presidents of the USA.)
According to the senior president of a top Canadian bank, head-hunting only top students can be limiting. “During my Masters program, the academic superstars loved working on the sheer beauty of a math simulation, but people like that are a better fit in research and can add much more in that role.”
According to John Loewen of Loewen & Partners, "To move beyond the mechanical stage of corporate finance you need to be smart enough to create the product, but you must be able to communicate your ideas to your peers, team manager and larger groups. If you get into a boardroom and freeze in the headlights, then you will stay at the product level. I would much rather hire an interesting, energetic person than have the whole team be top graduates. I look at the drive of the person."
To rise to leadership roles, you need the energy to create a long-term relationship with clients; to get them to reach into their pocket and pay you cash for your technical skills and ideas. This client-cash transaction is the toughest part of business, one that most working Canadians do not do if they work in research, government, marketing or a team supporting the actual rain makers. A cold, naked, money focus is the life blood of a business, yet few can do it. It is done by those with resilience and that means high EQ (emotional intelligence) and as Jacoline Loewen, author of Money Magnet, points out - those with resilience get to raise capital to grow their companies.
The owner of a fund, Richard Wernham, filled his entry level jobs with only the top academic students from universities. After a few years, he noticed a disturbing trend: although these bright sparks could do the complex work assigned, they did not take risks, try fresh ideas or push for change. Without this creative tension the business was not evolving. When the fund owner sat down with his senior team and analyzed the reasons, he threw out their hiring criteria and began again. Sure, they wanted recruits who could handle the technical work but they also needed the self confidence to tackle incoming problems in new ways. The traditional “learner” may not have the inner rebel required to challenge the way things get done.
“The trouble with a top student is that they have bought into the system” says the management guru Tom Peters. “Crazy is the friend of innovation. Your people need to question the boss and speak up.”
Richard Wernham put his money behind his recruiting philosophy by starting a school with the vision of educating children to grow into well rounded, confident adults and leaders of tomorrow. Part of the curriculum is to spend time camping and canoeing in the Canadian North. There, it’s the great equalizer as children step away from the comfort zone of Lululemon identity brands to pitch tents, paddle canoes, swim in murky lakes, swat mosquitoes but most important of all, sharpen up those EQ skills with fellow campers. It is the quintessential Canadian cultural rite of passage – singing songs around camp fires with your mouth full of smores and burnt marshmallow.
Immigrant parents, new to Canada keen to see their children become leaders in Canadian business are strongly advised to pack off their children to summer camp - even the day camps - and watch the growth in their children. They will absorb Canadian values of taking personal risks but with awareness and co-operating within the group, not just working for their own achievement.
So parents concerned that little Jill or Sarah is not number one in the class, take a chill-pill and get her booked into a camp for next summer. Broaden her character and who knows where she will lead.


August 2, 2008

Are You Being Crowded Out?

Canadian business owners are realizing that the world is indeed flat and that no matter how much they try to ignore other competitors, it is getting tougher, meaner and just not as nice out there.
What to do?

"If you are a business owner," says Jacoline Loewen, author of Money Magnet, "There are so many more options for you. It's not all bad." One of these is to take on private equity partners who can see if your competitive pool is too crowded and it's time to find a new spot. These partners are not just lending you money, they are actually partners too and have an incentive for your to grow the business, not just pay back the loan.



Is Social Networking Over-Hyped?

It seems as though every second start-up business is about social networking.
Is it over-hyped?
Is it like a movie with famous faces but no plot?
Just remember, high tech has always been over-hyped, whether for cars, phones or electricity, the Internet, or the current new bubbles of alternative energy and climate change.
As discussed in the new book on private equity, Money Magnet, companies put their business plan together, obtain funding from venture capitalists, open an office, and hire engineers and PR types. They talk up their technology and hope that the Bay Street analysts will declare the new product a world-changer.
"The technology for social networking is just beginning," says John Loewen of Loewen & Partners. "It will be a world changer. No longer just for swapping music files or photos, business people are using social networking to market and communicate."
Just as Nicholas Negroponte predicted in his 1995 best seller, Being Digital, the three separate industries of computers, broadcasting and publishing have merged. Imagine a Venn diagram, which Negroponte describes as three teething rings – the interactive world, the entertainment world, and the information world. The convergence of these three giants – who had power comparable to Soviet-controlled industries – changed how decisions are made regarding who gets published and what gets broadcast. The impact on society has been extraordinary.
To access this ocean of information, we are all hooked into a giant grid by means of various devices – iPhone, Blackberry, laptop, car navigation system or TV. It gives us marketing, entertainment, business access, our child’s latest school marks and social connections to school pals from thirty years ago. Technology does determine the future of the human race but as we have learned over the course of history, the social bits around the technology are more critical.
“To control or not to control?” is the question asked by parents watching what appears to be the slothful, antisocial behaviour of their online children or by anxious employers eyeing their staff online during work hours. Yet this social networking allows staff to play, explore, take journeys far from the office and bring back useful nuggets for your next marketing piece or customer sales presentation. Merging your soft (people) with the hard (technology) is good business and if you are worried, remember, the more you use the reins, the less they’ll use their brains. China has developed MBA schools to teach these soft skills, encouraging employees to think for themselves. Xiang Bing, Dean of the Cheung Kong Graduate School of Business, talks about the hard-working ethics of the Chinese and their excellent technology but also points out the challenge of further developing their soft skills.
Less democratic governments are anxious about social networking. Many are trying to control this sharing of ideas and have convinced Google to co-operate in censoring online access to content. Thank heavens Canada seems to have more confidence in the ability of its people to maintain harmony despite the blogging of nutjobs or hate-mongers.
Are people sitting inside their four walls connected to this giant grid but not getting outside to meet real people? Yes, but they are also meeting others from far away neighborhoods that they will never visit and they can read blogs by people with radically different political views. All of this may raise their blood pressure but it surely develops mutual understanding. These online journeys and conversations are teaching people more about social interaction and how to argue a point. Up until now, fake personas and fake names have been used by many online people and anonymity - not owning your own words - is one of the biggest contributors to the rudeness on comment sections of blogs. It seems that people have forgotten their manners (I’m being kind here in assuming they had them in the first place); they quickly move off the debate topic and resort to name calling: “Gawd, Joey99, how do you put your pants on in the morning?”

I am still waiting for the business version of YouTube with real names only, so we can do without the juveniles and can we get some grown up brand names while we are at it? Saying Twitter, Dig this or Bebo makes me laugh!

Absolutely, social networking is a great journey, but do keep your real life. My sons have assigned me a “technology hour” when I’m at home so that I don’t bury myself in blogs. It seems they understand this technology thing better than I do





August 1, 2008

The Secret to a Great Board Meeting

It’s eat lunch or get eaten for lunch and in this dog-eat-dog world company owners need an edge. Setting up your own advisory board can be a powerful boost to your company performance but the challenge is enticing these senior business experts to show up at your meetings repeatedly, not just for the one time. Besides setting a well-timed agenda, the biggest secret to running a successful board meeting is the food.
It is extraordinary how people bond over the sharing of an interesting meal. Somehow, the breaking of bread gets people to relax and know each other better. Think of a dinner party you attended with like-minded people and how you came away inspired by the conversation. The food probably was good, setting a caring atmosphere. Look at Harry Potter eating weird, vomit flavoured candy with his newly made friends on the train to Hogwarts. What about the Klingons sitting down to dinner on the starship Enterprise with Captain Kirk, eating their foul food with their mouths wide open while claiming that Shakespeare stole all those plays from them? OK, maybe that didn’t go as well, but you get the point. Food is a shared experience which can add sparkle to an otherwise tedious event.
For your advisory board meeting, there is no need to order in pizza or soggy sandwich wraps. That signals tired ideas and soggy thinking. Get out of the box and head over to Pusitarri's, Soby’s or Loblaw's where you can purchase pre-made snacks which are delicious and different from the usual business fare. Mark McEwan, Chef Proprietaire of North 44, is opening up a ready-to-go-meals store in Toronto at Bayview and York Mills which will be terrific incentive to attend after-five meetings. Check out web sites, such as Canadian Living with Elizabeth Baird, to glean ideas of simple but unique platters of finger foods. The goal is to keep it simple but make your advisory board think they are on the dock at Muskoka watching the sunset while enjoying the company of good people.
Be sensible. An overly lavish spread may raise eyebrows, causing your board members to silently wonder if you are developing an Enron style of entertaining with the budget to match. The recent G8 summit held in Japan received criticism for the eight course banquet put on for the country leaders and wives by the Japanese leader but given at a time of food shortages around the world. Point taken. But does the G8 meal really symbolize a “let them eat cake” attitude to the poorer people in the world? Are any of those G8 leaders supping on rice wrapped in seaweed also deliberately starving their citizens? Let’s compare the G8 leadership of their populations with Bob Mugabe’s treatment of the people of his nation, the beleagured Zimbabwe. He has managed to take Africa’s bread basket and crush it to a smoldering wreck. Yet Bob managed to snag a free trip to the United Nations’ Food Conference held in Rome. He deserves a quick trip to the guillotine for that callous attitude, along with whoever issued the invitation.
Peter Handal, the head of Dale Carnegie, suggests that setting up the meal at your important meeting as a buffet because people are not stuck in their seats from the start. Not only does this keep everyone fresh, but they can network more with each other. If you plan a little in advance, your advisory board meeting could turn out to be the most valuable meal this year.


July 28, 2008

Carlyle Learns Bitter Chinese Lesson

In 2005, the Carlyle Group agreed to pay $375 million for Xugong Group Construction Machinery, however, according to the Financial Times report, it soon became a contentious issue that the Chinese government was pressured to block by nationalistic groups.  The asset was considered a strategic asset that was being sold at a bargain price.  The deal fell through this week, in what many consider a culmination of the difficulties of doing business in China.

Private Equity Hot for Infrastructure

In 2005, there were four infrastructure-focused private equity firms in the market looking to raise $US 1.8-billion, this year there are a record 71 such funds.  An article in The Globe and Mail reports, these funds have emerged as a result of the recent volatility in the market, energy infrastructure companies and power utilities have become highly valued for their stability, long-term cash flow, and lack of correlation to other investments including equities and bonds, according to this report.

Hudson's Bay Acquired by NRDC Equity Partners

Established in 1670, Hudson’s Bay, North America’s oldest name in retailing, is now one of its newest private equity acquisitions.  The company was acquired this week by NRDC Equity Partners for an undisclosed amount, according to The New York Times.  A significant change initiated by the private equity firm will be to reduce the flagship store in downtown Toronto from 900,000 sq. ft. to 300,000 to 400,000 sq. ft.  

July 23, 2008

Oh no - not another crisis

"Warding off the next wave of banking crisis is the incoming challenge," says John Loewen of Loewen Partners. Top financial companies are stepping forward and not waiting for government to try to restore investors' brittle faith in global markets.
The Globe & Mail reports the financial leaders met in Washington to draw up recommendations that seemed pretty basic such as have a risk committee that understands the parameters of acceptable risk.
"Another point that rather floored me," said Jacoline Loewen, author of Money Magnet, was to do your due diligence. I guess with these "pass the parcel" debt structures which sent off the loans to other financial institutions, employees got lax because they didn't think the parcel would land back in their lap and blow up.
I am glad to see that business is getting ahead of the regulators because Sar-Ox has meant that the New York Stock Exchange plummeted in IPOs listings while London's AIM rocketed. Here's more:

Although some have interpreted the report as a pre-emptive move to avoid the burden of more regulation, he IIF was quick to insist that this was not an effort in self-policing, and promised to work with regulators on new rules to benefit the industry.
But there are limits to what central banks and market officials can do, Mr. Waugh said in an interview. “Prescribed regulation hasn't been very successful in averting crises and probably never will be.”

July 18, 2008

Outdoor Living Builds Business Skills

The definition of a Canadian, according to the late Pierre Berton, was "somebody who knows how to make love in a canoe." That confidence in managing the outdoors so as to achieve a desired goal is also an enduring characteristic of great leaders.
The CEO of a large construction firm told me about his travails in hiring the right CFO for his high growth business. “Once I know they can do the finance requirements, then I want to take them outside and back up a tractor trailer or get them in a canoe and capsize it in the middle of the lake.”
“Why on earth would that add to the skills of a CEO?” I asked.
“Because that is about being able to cope when suddenly pushed out of your comfort zone,” he said. “How do you react? Do you freeze and avoid? Or can you calm yourself and decide on a rapid course of action where you might not have all the answers? Are you willing to try the untried but keep your head?” Someone who has done outdoor living – camping, fishing, hiking – is used to planning, organizing and doing. There is also the confidence that they can manage if they run into an unknown situation. To head off into the outdoors, you can not help but develop these qualities.
Interesting enough, out of the 294 candidates selected to be NASA astronauts between 1959 and 2003, over 200 had been active in Scouting (and 11 of the 12 astronauts to moonwalk were scouts). A key goal of scouting is to develop confidence with being outdoors. The majority of the team of NASA astronauts in the early years were also from farming backgrounds. A farmer deals constantly with big weather pattern changes and incoming disasters. They have to be able to make a plan even when threatened with ruin.
The most famous Eagle Scout was the first man on the moon, Neil Armstrong. His ability to manage looming disaster came during his historic landing on the moon. As the spacecraft headed for the Tranquility Base landing site, Armstrong saw they were on crash course with a boulder that had not shown up on the surveillance photographs. The computer had 2K of computer power and was unable to manage the change. Armstrong had to recalculate (with a slide rule, sans calculator), flip off the computer and land the capsule himself. It was Neil Armstrong – calm and capable of dealing with difficulties – who saved the situation.
Even if your sons can not join the Scouts, we are fortunate in Canada to have such easy access to the great outdoors. There are fully guided canoe trips given through community centers for those parents not comfortable going to Algonquin Park on their own. Fishing trips with overnight stays are also a great family vacation sure to be remembered.
Many schools are making outdoor camps part of their curriculum. Some MBA schools run leadership programs using outdoor experiences to remedy the common complaint of the risk adverse attitude of graduates by beefing up “take action” skills.
Maybe it is not such a crazy idea to ask your potential new hire, “Have you ever been in a canoe?”

July 2, 2008

Eddie Weinstein Does Green

Have you seen Home Depot’s latest newspaper advertisement? It’s a cartoon of a big box looking at an almost-weepy planet Earth and saying, “We’re not going to use pesticides anymore.” It took me a few seconds to get it; there is extraordinary power when the message coming down from the big box store is that green is “in”.
Generally speaking, entrepreneurs are at the top of the heap in the world of business (yes, above all the investment bankers and government officials who think they are in business but have never had a paying customer in their lives). Being ahead of the crowd is the small to medium enterprise’s business and many have been living green for decades – because they like it and it makes good sense for the future.
Eddie Weinstein runs Globe Electric, a family business that manufactures light bulbs for green living, and supplies big box businesses such as Wal-Mart. He says that as these enormous retailers choose to go green, they will change consumer lifestyles dramatically. When Wal-Mart asked Eddie for green bulbs, he had been working on building a green lifestyle for more than three decades, and therefore had the ability to manufacture enough product.
Like so many of the entrepreneurs I meet, Eddie is someone who gives back every chance he gets. Last year, he invited David Suzuki to speak at a large function, and he chuckles when he recalls how David shook his hand and said, “So you’re the guy who’s been getting rich from green.”
Eddie is gracious enough not to blast Suzuki, but I shall.
Eddie has a tough business and serious competition. He has worked at it since the age of 18 by getting out there himself and building relationships with retailers, both small and large. He chose to reinvest his own money in his business when he probably could have slept better by putting that cash into Albertan oil stocks or Research In Motion. Contrary to Suzuki’s thinking, getting rich quickly does not happen easily in business; even RIM endured a 20-year uphill ride, and was not generally supported by Canadian investors until Americans noticed the company.
Entrepreneurs live green, not because it is legislated, or because activist customers yell, but because they like it and tend to be decades ahead in their thinking. Back in the 90s, one of my clients, Spiros Pantziris, rebuilt Spintex, his second generation family business of yarn manufacturing, to be green. Spintex takes factory floor clippings of cotton T-shirts and strips them back down to base fibres to be spun again into coloured yarns. This means less dye and less cotton wastage. The factory even captures the waste wisps and clumps them into something that looks like what my cat coughs up. Except they are pellets the size of hockey pucks. These are shipped to local farms.
“Cows eat this stuff?” I asked, anxiously.
“It is cotton – a plant,” Spiros gently reminded me with a smile. When the call came from Target that they wanted green yarn for fishermen’s sweaters, Spintex was ready.
The maharishi of green entrepreneurs, Michael de Pencier, bases his business philosophy on the concepts outlined in a book by Jared Diamond, Collapse: How Societies Choose to Fail or Succeed. One of his companies is a green fund called Investeco, which acts as a private-equity partner in companies such as Eco Drycleaners, a user of environmentally-friendly chemicals. As de Pencier says, “Green living makes sense and smart businesses get green.” Thank you, David Suzuki.